Refund policy
Return and refund policy
Contact for returns: support@creationlab3d.gr
1. Right of withdrawal — change of mind
For non-personalised products, you may withdraw from your purchase without giving a reason within 14 calendar days of receiving the goods.
Send a clear statement to support@creationlab3d.gr, preferably including your order number. Exercising your statutory right of withdrawal does not require our approval.
Send the goods back within 14 calendar days of notifying us of your withdrawal. You are responsible for the direct cost of returning the goods.
Pack the product carefully, preferably in its original packaging, together with its accessories. The absence of the original packaging does not, by itself, exclude your statutory right of withdrawal.
When we receive a return, we record and inspect its contents and condition. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
2. Personalised products
We do not accept change-of-mind returns for goods made to your specifications or clearly personalised, such as creations featuring a name, personal message or your own design.
Manufacturing a standard product after an order is placed does not, by itself, exclude it from the right of withdrawal.
This exception does not limit your rights if a personalised product is defective or does not conform to your order.
3. Defective, damaged or incorrect products
We manufacture all our products ourselves and inspect them before dispatch. If you nevertheless find a problem, contact support@creationlab3d.gr.
Describe the problem and provide your order number. To help us investigate promptly, please include photos or videos of the product and packaging where possible. Their absence does not, by itself, exclude your statutory rights.
After communicating with you, we coordinate the return and, where necessary, a technical inspection. For a defect or lack of conformity for which our business is responsible, we cover the necessary transport and remedy costs.
You are entitled to repair or replacement free of charge, subject to the applicable legal conditions, within a reasonable time and without significant inconvenience. Where provided by law, you are entitled to a price reduction or termination of the contract and a refund.
The 14-day change-of-mind period does not limit your rights concerning defective goods.
4. Refunds following withdrawal
We reimburse you within 14 calendar days of being informed of your withdrawal, using the same payment method and without additional charges, unless you expressly agree otherwise.
We may withhold reimbursement until we receive the goods back or you provide valid evidence of having sent them back to us, whichever occurs first.
If you withdraw from the entire order, we also refund the original delivery charges corresponding to the least expensive standard delivery option we offered. Any additional charge for a more expensive delivery option you selected is not refunded.
5. Return address
Creation Lab 3D
Tsoukalades, Lefkada
31100, Greece
Email: support@creationlab3d.gr
Please contact us before sending a return so that we can provide the necessary instructions.